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Snaplink Mobile info incomplete

Printed From: HAI Forums
Category: Snap-Link
Forum Name: Snap-Link Mobile for iPhone
Forum Discription: General Discussions and Tech Support Snap-Link Mobile for iPhone
Printed Date: 15 Aug 2018 at 9:28am

Topic: Snaplink Mobile info incomplete
Posted By:
Subject: Snaplink Mobile info incomplete
Date Posted: 05 Jan 2015 at 7:07am
Since Updating my iPhone 5 to the latest iOS 8.1.2 the status and events items are coming in incomplete ie system was armed by Ron at 5:45 PM ; snap link shows :

1/4 5:45 PM

It used to show:

Ron Away Showroom
1/4 5:45 PM

My old iPhone 3S with iOS 6.1.3 and Snaplink 1.10 still shows the complete info.
I waited at least a month after 8.1.2 was announced before updating from the last iOS 7 .
Does Leviton/HAI not check their devices when Apple advises them of an update?

Posted By:
Date Posted: 05 Jan 2015 at 7:09am
My iPhone 5 is running Snaplink mobile Ver 1.12

Posted By: paahome
Date Posted: 05 Jan 2015 at 11:26pm
My iPhone 5 is running the current version from the App Store with no issues.

Posted By:
Date Posted: 06 Jan 2015 at 1:17pm
R u using i0S 8.1.2 ?

Posted By:
Date Posted: 06 Jan 2015 at 1:42pm
I have exact same problem with my hen 4ipad

Posted By:
Date Posted: 15 Jun 2015 at 10:03am
Still having the same issue. Snaplink Mobile for iPhine Ver 1.12.
IPhone 5 iOs Ver 8.1.2 and iPad 4th Gen Ver 8.3
Both Status and events show only the name of the person arming or disarming the system eg Ron with the date and time. It does not show the actual event ie Ron Away or Ron Off.
Does HAI or Leviton monitor this forum?

Posted By:
Date Posted: 22 Sep 2015 at 12:21pm
I now have iPhone 6 Ver 8.4.1 and still have same problem with SnapLink V1.13
Will this ever get fixed????

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