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Doesn't work with IOS 8

Printed From: HAI Forums
Category: Snap-Link
Forum Name: Snap-Link Mobile for iPhone
Forum Discription: General Discussions and Tech Support Snap-Link Mobile for iPhone
URL: http://forum.homeauto.com/forum_posts.asp?TID=1294
Printed Date: 16 Aug 2022 at 5:16am


Topic: Doesn't work with IOS 8
Posted By: sjf@ctrlsft.com
Subject: Doesn't work with IOS 8
Date Posted: 17 Sep 2014 at 2:50pm
I get a completely white screen (except for menu bar (or whatever its called) at the very top of the screen). iPad II with IOS 8.


Replies:
Posted By: sjf@ctrlsft.com
Date Posted: 17 Sep 2014 at 3:07pm
Looks like you need to rotate screen to portrait mode, then at the bottom of the screen is a "touch to begin" button (or something similar). Then reenter all the account info.

Posted By: sjf@ctrlsft.com
Date Posted: 17 Sep 2014 at 3:15pm
But add account doesn't seem to actual add the account.
And the key must be entered in caps for the "A-F" characters making switching between digits and alpha a royal pain.

Posted By: JackBSwift
Date Posted: 17 Sep 2014 at 5:43pm
I'm having same issue on iPhone and iPad. I must re-enter all login details for the controller. Then, I hit Save and a pop up asks if I want to retrieve Setup. I press yes, and I see everything get downloaded. Once complete, the screen goes back to "Add Account" like everything I've added wasn't saved. Rinse and repeat...nothing saved

Let's go HAI! I know it's great that yall made some good $ with Leviton, but please keep up the support that you have in the past iOS8 has been in development mode for months

Posted By: sjf@ctrlsft.com
Date Posted: 17 Sep 2014 at 6:09pm
Originally posted by JackBSwift

I'm having same issue on iPhone and iPad. I must re-enter all login details for the controller. Then, I hit Save and a pop up asks if I want to retrieve Setup. I press yes, and I see everything get downloaded. Once complete, the screen goes back to "Add Account" like everything I've added wasn't saved. Rinse and repeat...nothing saved

Let's go HAI! I know it's great that yall made some good $ with Leviton, but please keep up the support that you have in the past iOS8 has been in development mode for months


Exactly the same thing I'm seeing. BTW, you can ease (but not eliminate) the pain of entering the key by emailing it to yourself, then you can copy & paste on the mobile device.

Posted By: giovanni_conforti
Date Posted: 18 Sep 2014 at 7:33am
Hi just yesterday update to ios 8 and the only app lost data is snaplink and get same issue of jackbswift "I must re-enter all login details for the controller. Then, I hit Save and a pop up asks if I want to retrieve Setup. I press yes, and I see everything get downloaded. Once complete, the screen goes back to "Add Account" like everything I've added wasn't saved. Rinse and repeat...nothing saved"
any solution?

Posted By: sjf@ctrlsft.com
Date Posted: 18 Sep 2014 at 10:01am
I received the following reply from HAI Tech Support regarding this issue. Sounds like we should have a fix soon!


"We have an updated version of our iOS app that is simply waiting for Apple’s approval to push live to the app store.

As you might be aware, we had to test the app in iOS 8, and the first day we could submit our update was Monday of this week. It’s in Apple’s hands as they review. This is the SAME APP (Snap-Link Mobile) with a new GUI, optimized for iOS 8…customers will simply need to update via app store.

Our engineer says: “The accounts aren't deleted... for some reason iOS 8 doesn't display them correctly. Once our new update is pushed it should fix the issue.”

Thanks for your patience as we wait on Apple,"

Posted By: sjf@ctrlsft.com
Date Posted: 18 Sep 2014 at 10:02am
By the way, I received the reply to my email regarding this issue in FOUR MINUTES!

Can't expect anything better than that!

Posted By: JackBSwift
Date Posted: 29 Sep 2014 at 4:42pm
14 days and still no update. At this point, I think it will just be easier to use the HAIKU app instead. I dont believe Apple's review takes 14 days. From what I can tell it is 7-10 days maximum. Heck, I have had some apps update twice since IOS 8 was released

Posted By: SDudoussat
Date Posted: 01 Oct 2014 at 9:46am

We are aware that some users are experiencing difficulties with iOS 8. On September 16th, Leviton submitted an iOS 8/iPhone 6 optimized app to Apple. We are eagerly awaiting approval but naturally they have a backlog.

Not only is the app optimized for the latest iOS, but it will receive a GUI refresh to match our award-winning OmniTouch 7!

As a reminder, Leviton’s automation systems do not require the internet or any apps to function normally.  Remote access is available via the apps, but the apps are not a required component.  Every other way to access the system including touchscreens, keypads, PC Access, and even calling it on the telephone, still works.

 

We apologize as we patiently wait for the upgrade to be approved.

Posted By: digihomeca
Date Posted: 03 Oct 2014 at 9:37am
I am finding it very hard to believe leviton/HAI 's excuse that the app has been submitted to apple and waiting for thier approval. Horsesh*t, new apps can get apple approval and be avaliable in 72 hours. I am a dealer with multiple account on my phone (prior to IOS8) and now im stuck. the last time there was an issue with snaplink not saving files in IOS7, if i remember it took them up to 6 months to fix it. i am really getting tired of the snow job and wish someone at Leviton / HAI would start telling the truth to the Dealers. If it is stuck in Apple, then after two weeks dont you think someone should follow up with this? and let up know? This in an app UPDATE, not a new app and acording the apples API's a full review is not necessary. I am getting angry e-mails and phone calls daily from customers that cannot control their systems because of this. in one case, the IPad app was thier ONLY way to control their system. we are going on three weeks now. unaccaptable.

Posted By: JackBSwift
Date Posted: 03 Oct 2014 at 11:24am
Thank God my IPad 1 still works. My IPad 3 and IPhone 5s is a totally different story. Thought, watch this app update make my IPad 1 obsolete!

This is getting a bit ridiculous, and for HAI to assume that your clients don't rely on their personal handheld devices to control their home is ludicrous.

Posted By: sjf@ctrlsft.com
Date Posted: 04 Oct 2014 at 4:43pm
The app has been released.


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