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Problems downloading

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Brian Yokum View Drop Down
HAI
HAI
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Joined: 22 Jan 2009
Posts: 185
  Quote Brian Yokum Quote  Post ReplyReply Direct Link To This Post Posted: 25 Apr 2011 at 2:48pm
Matthew,
 
You can see the controller key through a console connected to the HAI controller.  Press '9' for setup, enter a master or installer code, then press '6' for miscellaneous.  Scroll down to the fourth and fifth items, which should be the two parts of the encryption key.
 
Brian Yokum
Chief Technology Officer
Home Automation, Inc.
www.homeauto.com
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Walt_Lane View Drop Down
AutoStudio
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Joined: 07 Oct 2009
Location: Kansas City
Posts: 26
  Quote Walt_Lane Quote  Post ReplyReply Direct Link To This Post Posted: 26 Apr 2011 at 3:35pm
GOOD NEWS to all who are having problems with downloading:
Recap of this problem occurs if you attempt to purchase Snaplink through your Sprint phone bill (or possibly other carrier) and if you attempt to purchase with an invalid credit card.
 
Problem:
The purchase will be declined with an immediate "cancelled transaction".  You won't be billed however the app will stay on your phone as PURCHASED and not be available to re-purchase so you can download it (after you get your credit card in order).
 
Solution:
I waited 7 days.  Google sucks when it comes to getting support.  HAI really couldn't do anything either except to complain to Google.  I (believe) that after 7 days Google customers who have had purchases get declined or cancelled will automatically get "reset" so you can try the transaction again.
 
It would be nice if Google could at least confirm that.  The information out their is vague.  Bottom line is BE CAREFUL to make sure your Google account is setup with a current credit card BEFORE you purchase otherwise you may be waiting 7 days to try it again.
Walt Lane
President - NetStandard
Kansas City
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prosecprod View Drop Down
Dealer
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Joined: 03 Dec 2010
Posts: 7
  Quote prosecprod Quote  Post ReplyReply Direct Link To This Post Posted: 26 Apr 2011 at 5:35pm
after 7 days make sure to repurchase it from the market on the phone not the android market on your pc. 
 
Greg
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