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circtsplus View Drop Down
Dealer
Dealer


Joined: 11 Aug 2008
Posts: 9
  Quote circtsplus Quote  Post ReplyReply Direct Link To This Post Topic: Status Refresh
    Posted: 27 Aug 2010 at 10:02am
I have noticed this a few times now in my showroom.........SnapLink doesn't seem up refresh when things happen.  Example,  I have mulitple areas set up and can check the status of the system........SnapLink will display the current security status of each area, then if I arm or disarm an area from a keypad, it does not show the correct status on the SnapLink screen.  I have tried switching accounts and then re-logging in, but it still will display the wrong status.  What is weird is that the event log will update.  The system is with an OmniProII, firmware 3.??.  This is a problem if we can not get the actual status of the system from SnapLink.
 
Thanks for looking into this issue.
 
Dave
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Brian Yokum View Drop Down
HAI
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Joined: 22 Jan 2009
Posts: 185
  Quote Brian Yokum Quote  Post ReplyReply Direct Link To This Post Posted: 27 Aug 2010 at 10:51am
Dave,
 
Please make sure your controller is running the latest firmware, which is 3.5.  There have been improvements in recent firmware releases that will probably correct the problem you are seeing.
 
Brian Yokum
Chief Technology Officer
Home Automation, Inc.
www.homeauto.com
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