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Topic ClosedSnapLink iPhone FAQ

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aaron.ard View Drop Down
HAI - Auto Studio Admin
HAI - Auto Studio Admin
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Joined: 24 Jul 2008
Location: New Orleans, LA
Posts: 599
Direct Link To This Post Topic: SnapLink iPhone FAQ
    Posted: 28 Jun 2010 at 7:11pm
Q: I can't connect, what's wrong?

A: There are several things that could be a problem. Here are the requirements for Snap-Link iPhone.

    1.) HAI Omni2e, Omni Pro2, Lumina, or Lumina Pro Controller
    2.) IP Address of controller
    3.) Port of controller
    4.) Correct Encryption Keys
    5.) OmniPro 2 firmware 3.2 (3.4 recommended)


Q. I can connect on my local network, but not when remote?

A: You have the incorrect IP Address of your ROUTER, and/or you are not port forwarding TCP for your chosen port (default 4369)

Q: I can connect, and status of a unit/thermostat/light/etc is initiall correct, but the status doesn't change when I update it?

A: You probably have an old version of controller firmware, that isn't sending the notifications. Please check your firmware in your controller

Aaron Ard
Home Automation, Inc.
Embedded Systems Engineer
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