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Doesn't work with IOS 8 |
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sjf@ctrlsft.com ![]() Developer ![]() Joined: 05 Aug 2008 Posts: 18 |
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I get a completely white screen (except for menu bar (or whatever its called) at the very top of the screen). iPad II with IOS 8.
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sjf@ctrlsft.com ![]() Developer ![]() Joined: 05 Aug 2008 Posts: 18 |
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Looks like you need to rotate screen to portrait mode, then at the bottom of the screen is a "touch to begin" button (or something similar). Then reenter all the account info.
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sjf@ctrlsft.com ![]() Developer ![]() Joined: 05 Aug 2008 Posts: 18 |
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But add account doesn't seem to actual add the account.
And the key must be entered in caps for the "A-F" characters making switching between digits and alpha a royal pain. |
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JackBSwift ![]() Snap-Link ![]() Joined: 17 Sep 2014 Posts: 4 |
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I'm having same issue on iPhone and iPad. I must re-enter all login details for the controller. Then, I hit Save and a pop up asks if I want to retrieve Setup. I press yes, and I see everything get downloaded. Once complete, the screen goes back to "Add Account" like everything I've added wasn't saved. Rinse and repeat...nothing saved
Let's go HAI! I know it's great that yall made some good $ with Leviton, but please keep up the support that you have in the past iOS8 has been in development mode for months |
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sjf@ctrlsft.com ![]() Developer ![]() Joined: 05 Aug 2008 Posts: 18 |
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Exactly the same thing I'm seeing. BTW, you can ease (but not eliminate) the pain of entering the key by emailing it to yourself, then you can copy & paste on the mobile device. |
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giovanni_conforti ![]() Snap-Link ![]() Joined: 18 Sep 2014 Posts: 1 |
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Hi just yesterday update to ios 8 and the only app lost data is snaplink and get same issue of jackbswift "I must re-enter all login
details for the controller. Then, I hit Save and a pop up asks if I want
to retrieve Setup. I press yes, and I see everything get downloaded.
Once complete, the screen goes back to "Add Account" like everything
I've added wasn't saved. Rinse and repeat...nothing saved"
any solution? |
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sjf@ctrlsft.com ![]() Developer ![]() Joined: 05 Aug 2008 Posts: 18 |
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I received the following reply from HAI Tech Support regarding this issue. Sounds like we should have a fix soon!
"We have an updated version of our iOS app that is simply waiting for Apple’s approval to push live to the app store. As you might be aware, we had to test the app in iOS 8, and the first day we could submit our update was Monday of this week. It’s in Apple’s hands as they review. This is the SAME APP (Snap-Link Mobile) with a new GUI, optimized for iOS 8…customers will simply need to update via app store. Our engineer says: “The accounts aren't deleted... for some reason iOS 8 doesn't display them correctly. Once our new update is pushed it should fix the issue.” Thanks for your patience as we wait on Apple," |
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sjf@ctrlsft.com ![]() Developer ![]() Joined: 05 Aug 2008 Posts: 18 |
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By the way, I received the reply to my email regarding this issue in FOUR MINUTES!
Can't expect anything better than that! |
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JackBSwift ![]() Snap-Link ![]() Joined: 17 Sep 2014 Posts: 4 |
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14 days and still no update. At this point, I think it will just be easier to use the HAIKU app instead. I dont believe Apple's review takes 14 days. From what I can tell it is 7-10 days maximum. Heck, I have had some apps update twice since IOS 8 was released
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SDudoussat ![]() Admin Group ![]() ![]() Joined: 25 Jan 2008 Posts: 37 |
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We are aware that some users are
experiencing difficulties with iOS 8. On September 16th, Leviton submitted an iOS
8/iPhone 6 optimized app to Apple. We are eagerly awaiting approval but
naturally they have a backlog. We apologize as we patiently wait for the upgrade to be approved. |
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