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Error Unknown Host

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timekiller View Drop Down

Joined: 21 Jun 2011
Posts: 1
  Quote timekiller Quote  Post ReplyReply Direct Link To This Post Topic: Error Unknown Host
    Posted: 21 Jun 2011 at 8:09pm
I bought the Snaplink Android app today but can not connect to my panel. I enter all the details, I have triple checked the Controller Key. I am not going through a firewall, I am trying to connect over my home network, using the private IP of the HAI panel. From the phone I am able to ping the panel, and I have a Snaplink USB key which I can use to connect using the same Controller Keys, IP and port.

But whenever I try using the android app, when it tries to retrieve information I get "Error Unknown Host".

Please help! Is there an extra step I have to take on the panel ? I really hope I don't need a panel firmware upgrade...

EDIT: Nevermind, just read the requirements - firmware version 3.2 or higher - I'm running 2.15a :(

Edited by timekiller - 21 Jun 2011 at 8:16pm
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